As a team, Smart Choice Remodeling, Inc. in California is firmly committed to delivering exceptional results to all of our valued customers. To ensure that we live by this philosophy, we offer a lifetime warranty on all of our workmanship.
We intentionally have a small team so that we can deliver personalized service. Our crew members are experienced in all aspects of home improvement, trained to carefully follow our standard procedures, and proud to exemplify our values.
Here are the guiding principles that we adhere to, in order of importance:
THE WAY THE CUSTOMER FEELS
We simply want you to have an amazing experience, which is why all of our actions are anchored on courtesy. Our crew chiefs will call you in advance to inform you of our arrival time. We will stay on the job until it is completely finished, and we will always ask permission if we need to stay late or arrive early.
Taking care of your property is our utmost priority. We never set tools on furniture and countertops, and we avoid scratching the floors. Furthermore, we inform you ahead of time before opening any doors or windows.
Our crew chiefs are the first to arrive and the last to leave. They communicate with you throughout the day to accommodate all of your requests. Our Production Manager, on the other hand, is regularly informed of developments to ensure that all your concerns are being attended to.
Sloppy work is not in our vocabulary. Our crew members would rather tear out and re-do a project than make excuses. We maintain high standards and we live by a simple philosophy — "do it once, do it right."
PROPER WORK SEQUENCE
Experience has taught us that following the proper sequence is important — sand, dust, clean, prime, and paint. We never miss any step so that the finished result is exactly how you want it to be.
ORGANIZATION AND EFFICIENCY
Having an organized process allows our crew to work efficiently. We always try to get the job done as quickly as possible.
Our customers have taught us that the best experience is a short one, particularly in kitchen remodeling. We often work on Saturdays or extend our hours so that we can finish even sooner than expected.
Adrienne grew up in the home improvement business, learning the ropes at a young age. She is the Office Manager, Finance Manager, and President of our company. She has many years of experience with several companies in the industry. Adrienne oversees the entire operation from top to bottom.
Tim's family owned a company in the 80s through 90s that was one of the few competitors we greatly respected. His company, Traibil Enterprises, has done excellent work and established a solid reputation among their customers — a sure sign of good workmanship. Today, Tim manages the sales aspect of our business and guides the entire crew in all aspects of marketing and customer service.
It doesn't take a rocket scientist to figure out the reasons behind our success. Everything we do is centered on quality, experience, and customer value.
We perform quality workmanship using best industry practices to ensure a great job. In addition we provide superior knowledge, and affordable prices to provide you with unmatched service.
We know which products work and which ones are problematic. We have lots of practice at solving challenges that occur in remodeling kitchens and baths. This results in greater customer satisfaction in the long run.
Working with us involves a carefully planned series of steps that is based on a schedule and daily communication. The most important step is the preplanning. This will ensure the project turns out as you have envisioned, and that all the little details are tended to.